You may return most new, unopened items within 60 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please allow between 10-21 days for your order to arrive. If more than 21 days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email if necessary.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase
No Returns/Exchange on the following:
- The packaging has been opened.
- The packaging bas been broken, falling into water…
- Special Order merchandise or any item indicated on the website as non-returnable.
- Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
- Tancherry, 14025 SE Stark St, Portland, OR, 97233, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $90, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What counts as proof of purchase?
Any of these:
- till/kiosk receipt
- confirmation email
- your order number
If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:
- your card/bank statement
- the email address used to buy your item
If there are other issues you can email us at Contact Us or hotline: +1(657)206-6569.
US: 14025 SE Stark St, Portland, OR, 97233, USA. Phone: +1(657)206-6569.
VN: Phu Thuong, Phu Vang, TP.HUE, 490000, VN. Phone: +84(396)492-138.
JP: Our warehouse in Japan is repairing.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us